Payments, Cancellation and Refunds
Last updated: 12.10.2026
1. What you are buying
The Shot2Net app for Windows is free and works without the cloud. Paid plans unlock extended features of the shot2net.com cloud for one year:
| Plan | Price per year |
|---|---|
| Lite | 399 UAH |
| Pro | 999 UAH |
Payment is accepted in hryvnias. Dollar prices on the site are for reference.
On paid plans, uploaded screenshots are not deleted automatically and shared images carry no watermark. The free Basic plan keeps uploads for 30 days and adds a watermark.
Seller: ФОП ВІРАЧОВ В.В, 3218418370, support@shot2net.com.
2. How payment works
Payment is made through LiqPay or monobank, once, for one year. There is no automatic renewal: when the year ends, you decide whether to pay again. Nothing to cancel. We email you a reminder 14 days before your paid year ends.
3. Refunds within 14 days
Within 14 days of any payment — the first one or a later one for another year — you can cancel your plan and get the full amount back — no reason needed and no deduction for use.
These rules are more generous than the legal minimum: we do not charge for the days you have already used.
4. After 14 days
After 14 days we do not, by default, refund unused months. The plan is inexpensive, payment is one-off, and we send a reminder before the year ends.
Exceptions — in these cases we refund in proportion to the unused part of the paid year:
- the paid features were not provided or materially did not match their description, and we did not fix this within a reasonable time;
- we materially downgraded the paid plan or discontinued it;
- we closed your account through no fault of yours.
Duplicate or mistaken charges are refunded in full, at any time.
These rules do not limit any rights you have under the law of the country where you live.
5. How to request a refund
Write to support@shot2net.com and include:
- your account email;
- the payment service (LiqPay or monobank);
- the payment ID, or the date and amount.
We reply within 3 business days and, if the request meets these rules, issue the refund no later than 14 days after receiving it.
6. How the money comes back
We refund through the same payment service, to the same card or account, in the same currency, with no fee on our side. After we issue a refund, banks usually take from a few days up to 10 business days to show it. Exchange-rate differences, if your bank converts currency, are outside our control.
If something is wrong with a payment, please write to us first rather than opening a dispute (chargeback) with your bank — that way you get your money back faster.
7. What happens after a refund
- The paid period is revoked immediately and your account moves to the free Basic plan.
- Screenshots uploaded earlier stay. New uploads follow the Basic rules: 30-day retention and a watermark.
8. Contact
ФОП ВІРАЧОВ В.В, 3218418370 Email: support@shot2net.com +380639798448